Simply visit your local Assist Wireless store. Current Customers You may be eligible for 100% FREE Unlimited* Data, Talk, and Text! Answer, "yes.". https://www.assistwireless.com/open-internet-statement/. You can get Assist Wireless in Oklahoma, Arkansas, Missouri, and Maryland. This will take you back to the APN screen. See our coverage map to check if service is available in your area. World-Wire provides quality informational content on politics, current events and current affairs from USA and around the globe. ACP is a federal government program operated by the FCC. Here, you will assure the customer agent that only your SIM card was lost, stolen, or damaged. We value our customers, and we are happy to answer your questions. You can refill your minutes add 100 minutes for $4, 400 minutes for $8, or 1000 minutes for $15. After that,for assurance wireless SIM card replacement, they will deactivate your used SIM and transmit a new one without any fee. As we have mentioned before, Assist Wireless is an MVNO that uses T-Mobile and Sprints nationwide networks. He is passionate about helping businesses and individuals find the best internet service provider for their needs. Lets find out what the policies are. Offer not available for existing Assist Wireless customers. Oklahoma Tribal offers a Lifeline plan with free unlimited data, talk, and text. If you are experiencing issues making calls from your device, you should first check your minute balance by. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. There is no fee for Extended Warranty repairs, but the replacement fee is $49 (applicability determined at the time of claim based on device type). What should I do if my Assist Wireless Lifeline phone stops working? The Assurance Wireless customer service representative will ask you to provide details about the missing device. Again, the phone turns on and follows the steps seen on the screen. The ACP monthly service and device discounts are cannot be transferred to other individuals or households. Budget, Life and ReachOut make up the second tier with approximately 700,000 customers each. Have a family member who is enrolled in one of the following help programs: Federal Assistance Programs for Lifelines: SNAP Supplemental Nutrition Assistance Program (Food Stamps), Medicaid aid from the Federal Government for Public Housing (FPHA), Pension or Survivor Benefit Programs for Veterans, Bureau of Indian Affairs (BIA) General Support, Help for needy tribal families in the short term (Tribal TANF), Program for Getting Food to Indian Reservations (FDPIR), A copy of a government document that shows they are poor. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICEprovided by Assist Wireless, LLC. You can track your phone location to find lost or misplaced phones. Sometimes, it may instantly or take a few days. If you do this, you cant enjoy the services assurance offers. Assurance Wireless Replacement Phone: How do I Activate it? Can I get more minutes if I run out of time? You can alternatively cancel your service by calling Assist Wireless Customer Service at 1-855-EZASSIST or our automated system at 1-855-420-2449. Start, resume, manage, or track your Verizon claim. Your replacement options are based on how long it's been since you purchased the device and if you have device protection. This means that their Lifeline program is only available to households that meet the low-income trash hold, set at 135% of federal poverty guidelines, or have a member enrolled in one of the federally supported programs. File a Mobile Device Protection Claim - AT&T Wireless Customer Support No, Assist Wireless phones are locked to their network. Here is where you can find a local dealer: https://www.assistwireless.com/locations/. All our devices power up differently. Find and Select APN and type in Wholesale, select ok. Leave all others Blank. Good news is there are many ways people can qualify and apply. I Lost My Government Phone - KnowYourGovernment.net You will have 30 days to add a new device to your account before service will be disconnected. How to activate your phone Top-Up + upcoming charges for any plan Add-Ons Your account activity View and update security and account information Now's a great time to update your Account PIN, Email Address or Language Preference found in the 'My Settings' tab. Taxes and fees included with service plan pricing. When broken or damaged to your wireless phone, you have scope to replace it. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. WATCH LIVE 247- Mike Lindell Tv and Brannon Howse, Frankspeech Live TV, WATCH LIVE 247- Steve Bannons, War Room Pandemic, WATCH LIVE 247 Real Americas Voice RAVTV Live Stream. Manage Settings There you will see your IMEI. [1]https://www.lifelinesupport.org jQuery('#footnote_plugin_tooltip_2126_1_1').tooltip({ tip: '#footnote_plugin_tooltip_text_2126_1_1', tipClass: 'footnote_tooltip', effect: 'fade', predelay: 0, fadeInSpeed: 200, delay: 400, fadeOutSpeed: 200, position: 'top center', relative: true, offset: [-7, 0], }); Assurance wireless offers free phones & affordable cell phone services for low-income earners and receivers of government programs. https://www.assistwireless.com/open-internet-statement/. Assist Wireless is frequently offering special deals and amazing birthday and activation date anniversary rewards. Assist Wireless is not responsible for, nor will we refund any lost, stolen, misused, or damaged phones, accessories or Assist Wireless Top Up purchases. You may also continue toqualify if your totalhousehold income is at or below applicable Federal Poverty Guideline thresholds based on family size. Get help with your wireless phone, plans, orders, and voicemail. Call 800.331.0500. It is better to know that you will let a one-year warranty offer only for new model phones. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Dont panic. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. In this situation, you will examine the available updates on your phone. So, here, I will provide you with some crucial tricks to find your assurance wireless lost phone. What is Assist Wirelesss Lifeline Program? Lets know the online process. How to Get an Assurance Wireless Phone Replacement? AUP and applicable terms and conditions are available at https://www.assistwireless.com/terms-and-conditions/. While the service is subsidized by the government, the cell phones are provided by Assist Wireless. Go to Device Support and choose your device. If your household makes less than that, you can get help from the Assist Wireless Lifeline program. See . Visit your local store to upgrade in FREE Unlimited service! Replace a device. If you desire to conduct your previous phone number, you can call the assurance support center again after activating your SIM. This can be found at the top of your device screen, and should display Signal bars with the 3G or 4G designation. They will suspend your service as a precaution so that no one else can use the funds you have left over. Box 5040 Charleston, IL 61920-9907 Phone 1-888-321-5880 A Worry-Free Way To Stay Connected. You are also welcome to use your own device as a replacement. Generally, you will have to pay $20 as a replacement fee for a new device. If your household meets the two requirements above and you live in Oklahoma, Arkansas, Maryland, or Missouri, you can apply for the Assist Wireless Lifeline program. Though you will get a free phone from assurance wireless, you may have to replace it for many reasons. Notes: The options below apply if your device has any kind of physical damage, such as a cracked screen or water damage. For information on qualifying for Lifeline, please see the How doI qualify for Assist Wireless Lifeline Phone Service sectionabove, or visit our How to Qualify page fora list of Lifeline qualifying programs and income thresholds. Extend your session by clicking OK below. TAG Mobile - Free Phone | Government Phones | Lifeline Cell Phone You could also use one of your own instead of theirs. If you need more guidance, you can visit your local assurance agent. Some of the most common Lifeline FAQs are about the ways a person can get free service for themselves and their loved ones. Subscribe to Email Updates : General info. You will trace this code at the peak of the assurance grant paper. A copy of a document that shows you are enrolled in one of the above programs. Our team will answer any of the Lifeline FAQs you may have that are not answered here. If you still need help finding it, call Assist Wireless at 1-855-EZASSIST (1-855-420-2449 or 1-855-392-7747). THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICEprovided by Assist Wireless, LLC. Yes. As the warranty offer is sensitive, you can communicate with the assurance wireless customer care agent at 1-888-321-5880. For more information about the EBB Program, you can call us at 855-392-7747 or 611 from your Assist Wireless phone. We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement. Take another look around and try to find your phone before seeking Lifeline assistance. You can check your phones compatibility by visiting assistwireless.com/byod and entering your phones IMEI number in the yellow compatibility box. You can use Google Android Manager to find your android phone. If your phone breaks, your warranty may come in handy, and you can replace your lifeline by purchasing one of the models available in stores. An eligible household is limited to one monthly service discount and a single one-time device discount. AT&T Wireless support We'll get you a working device as fast as we can - stay updated every step of the way!Track your claim. A phone will be delivered to your mailbox a few days after your application is approved. Select the three dots on the top right of your screen and select save. If the above information does not work for you, please contact Assist Wireless for additional help. In a word, your assurance SIM is unusable on another phone. To check the coverage in your area, visit assistwireless.com/coverage-maps. Assurance wireless is one of the service providers in the lifeline aid program. Due to inactivity, your session will end in approximately 2 minutes. Yes, Assist Wireless offers a Bring Your Own device program, which allows you to bring your own unlocked and compatible phone to the company. At first, you will call your number from another phone and hear if there is ringing or not. Here, you will use another phone for getting. A decision about the participants monthly entitlement amount, Claim number OROther consumer identification number. A certified pre-owned replacement device. If you want to replace your assurance SIM, you can follow the sameassurancewireless lost phonereplacement process. It is essential to know that, as a replacement phone, the assurance will not give you the exact model you used. Please remember that the Lifeline program discount can only be used with one wireless provider. The simplest way to find your IMEI number is by searching your phones settings. You can also refill your texts add 1000 texts for $5, 2000 texts for $8, or 4000 texts for $12. The replacement cost of an assurance phone is not so expensive. The cost of an Assist Wireless phone varies by the make and model that you choose. If you are out of text and/or data you can obtain a refill by more using any of the above methods. Wireless handsets purchased directly from or received from Assist Wireless may be returned for a full refund, issued only via check, within 7 days of receipt. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Can an Assist Wireless SIM card with another service providers phone be used? After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Therefore, you should know the replacement policy for getting a phone from assurance wireless. The main task is to apply for a wireless free phone. While Lifeline-eligible customers can get a basic free phone from Assist Wireless, they can instead choose to purchase an upgrade phone with better specifications and more advanced features. In case your Assist Wireless Lifeline device is broken or damaged, you can receive a replacement. If they will be able to obtain an unlock code from the manufacturer, they will provide it to you along with the step-by-step instructions to unlock your device. DATA SPEEDS NOT GUARANTEED. 1GB for just $15. You should contact the assurance customer support center without hesitation if you have any problems during the activation process. But, be sure the assurance will give you a replacement model compatible with your current phone requirements. If you want to upgrade to a better device, call customer service at 1-855-392-7747 or visit one of their local dealers (https://www.assistwireless.com/locations/). In Florida and for Florida customers: Total Equipment Coverage and Verizon Extended Warranty are not available. Many states also require that you submit proof of your lifeline program eligibility annually. Save my name, email, and website in this browser for the next time I comment. Below you'll find information about each device protection option and how to get the most . Why do I need to get an Assist Wireless replacement phone? After receiving a new SIM, you will install & activate it on your phone. Due to inactivity, your session has expired. Here, I will provide some fundamental causes for replacing your assurance phone. Please review your devices warranty for additional information regarding a replacement or repair. In this case, the customer will have to pay an upgrade fee, depending on the model. What Paperwork Is Needed to be part of the assist wireless Lifeline Program? The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband internet access service and a one-time discount certain connected devices. Then you will get a good guide for replacing your phone. Lifeline Frequently Asked Questions | Assist Wireless The wireless service for the low-income group is actually a lifesaver service. Assurance Wireless is rather vague about their replacement procedure. If your Assist Wireless Lifeline device is broken or damaged, here are some steps you can take to obtain a replacement: If your device is defective, it may be covered under your phones warranty. For better results, you should prepare a report as fully as possible. What can I doifI lose my assurance wireless phone? Read our helpful Support articles to self-service and check on the status of your service request. If you want to freeze your account temporarily, don't hesitate to get in touch with Customer Service right away. Certain device protection options also include digital security and privacy features, 24/7 tech support and more. In a word, you can get a replacement phone by paying a small fee, or even it may be free of charge. You can qualify if you participate in Medicaid, Social Security Income (SSI), Food Stamps/SNAP, or another government program. The replacement model may not be the exact model of the original device. Theassurance wireless broken phone replacementis urgent because it is impossible to remain one day without a phone. Afterward, the company will help you get a replacement phone. Dont Worry! Here, I will present to you the policies & process of theassurance phone replacementthat can assist you in realizing the way you will get a replacement phone. Currently, they offer Lifeline-eligible residents of Oklahoma, Arkansas, Missouri, and Maryland unlimited talk, text, and data completely free of charge. Assist Wireless Lifeline service is available to Oklahoma, Arkansas, Missouri, Maryland, and Wisconsin residents, and their coverage is constantly expanding. If your Assist Wireless phone doesnt work, contact customer service and explain the situation. There is no alternative for non-eligible seniors. It is crucial to mark that; you may have little pay for the overall shipment process. Contact Us Today With Questions | Assurance Wireless Find out if you qualify for Assurance Wireless Mail Assurance Wireless P.O. If you are applying based on income eligibility, you will need to provide a copy of last years state or federal income tax return or 3 consecutive months within the past 12 months of your pay stubs, Social Security benefits statement, Veterans Administration benefits statement, Retirement/Pension benefits statement, divorce decree or child support document, or Unemployment/Workers Compensation benefits statement. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Pension Grant Letter,should contain the following basic information: FPHA award letter,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. We'll get you a working device as fast as we can - stay updated every step of the way! Theyll send it to you within a few days, and any money left in your account will be moved to the new phone. Insert the battery. Can Assist Wireless provide me with a free upgrade to a better phone? Data is provided over 5G, LTE, 4G, and 3G networks based on network availability and device capability. How to Obtain a Replacement Phone from Assurance Wireless - LinkedIn DATA SPEEDS NOT GUARANTEED. It would be best if you were qualified for and enrolled in Assist Wireless lifeline program to receive your free phone. Assurance wireless offers you a one-year warranty for the free phone services. Assist Wireless Compatible Phones Guide Assist Wireless makes it clear that they have upgrade options for customers existing devices according to the Assist T&Cs. Here, the phones original owner will only get the warranty benefits and be sure it has no chance to transfer. 3 If you're eligible, you'll have the option to select screen repair during the . These FAQs explain the different ways of how to file a claim at Verizon & track Asurion phone claim status. Assurance Wireless provides you with a replacement phone if your phone is lost, stolen, broken, or any other default and even fully damaged. If you lose, break, or steal your phone, please let Assist Wireless know as soon as possible . If the device is defective, it may be covered by the phones warranty. Service plan details are available at https://www.assistwireless.com/lifeline-plans/. You can get a free phone and Lifeline service at any time by filling out an application online. So, when you find any malfunction, you can replace it. How do I get a replacement for a lost, stolen or broken phone? So, you need to know about the assurance replacement phone model. Replace a lost or stolen phone or device - AT&T It provides only the owner of the phone manufacturer. Providing documentation helps verify your account. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND TRIBAL LIFELINE. To get an Assist Wireless Replacement Phone, you must meet some terms and conditions, though. After all, you should contact the assurance wireless customer service center when facing any issue with your phone. For instance, including text messages, connectivity features, call interference, etc. Assistance programs - aps Best Cell Phones without Internet Access in 2023, What Channel is Peacock on Verizon FiOS? You will listen to the ringing if it exists near you. (If you haven't purchased one in the past 12 months). This map is always expanding, so if we are not currently covering your region, please check back. Assurance wireless New Phone: How do I get? In some situations, your mobile service provider will give you a new phone at no extra cost. If you recently misplaced your phone or were the victim of a mugging by a lawless rogue, you can easily get an Assist Wireless Replacement Phone, saving you the cost of a new device. $89.99. After finishing this process, ensure your information is correct & valid. Therefore, you will get a new phone model if your phone is defective or fails to work within the first year. Here, they may ask you whether you will agree to customize your phone or not. Touch device users, explore by touch or with swipe gestures. We are here to help customers through difficult times with a wide range of assistance programs for every level of need. Some of the biggest benefits of becoming an Assist Wireless customer include the following. If you have a GSM phone, it must work with T-Mobile, if you have a CDMA phone, it must work with Sprint. Find and select name and Type in pwg, select. When applying to replace your phone, the assurance wireless does not give you the similar model you had. Do you have any idea aboutthe assurance wireless replacement phone? If no, then dont be upset. What is the Best Free Government Phone Program in 2023, Who Has the Best Free Government Phones in 2023, How to Get a Free Cell Phone Without Internet, How to Get a Free Motorola Government Phone, How to Apply for Free Tablet from Government in 2023, Get Free iPhones for Low Income People in 2023. Under the Lifeline program, phone companies like Assist Wireless offer low-income and other disadvantaged customers free or cheap phone service. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. A new assurance phone comes with a one-year warranty. AirTalk Wireless Due to funding limitations, only one person per household is eligible for Lifeline assistance and a free device. However, you can contact the company to request an unlock code. Your Plan Description will be under Plan & Account Info, found underneath your talk, text, data balances. Be prepared to provide your account details and the reason for your replacement request. Taxes and fees included with service plan pricing. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. What can I do if the Assist Wireless phone doesnt work? Whether you or someone you know is looking for emergency assistance or long-term solutions to stay on top of energy bills, there are several discount programs for qualified customers, as well as an Online Learning Program below to help you learn more about assistance programs.