With a bunch of children that should be working at a movie theatre. Stock up on accessories: Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company. I need to talk to someone in the store but still sends me to customer service center. Was very snippet and rude on her delivery and was condescending. Visionworks offers a money-back guarantee of 30 days. I should have done the same and took my business elsewhere the first person at register and the new girl were doing the best they could do but the so called manager child was extremely rude to them as well in front of customers which made it even more ackward. Claim your profile to access Trustpilots free business tools and connect with customers. Check out how you can: We have helped over 300,000 people with their problems. $45 Off Visionworks Coupons & Promo Codes - April 2023 - Goodshop All product returns require a Return Authorization number (RA#). Thanks in advance. Your email address will not be published. Will not answer the phone. Table of contents. Complete disrespect of my time. Free Amazon product support included. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. If you dont immediately know where the nearest Visionworks center is, you can use the Visionworks Store Locator to find your nearest store. And if I could find the person that hired these individuals, I would question the interviewing process. Schedule an eye exam at a location near you. Made me feel comfortable and help me find a pair of glasses that will last me a lifetime. If you believe that your rights have been violated, the worlds first robot lawyer will help you take the company to court. If you need to return your glasses, if its within the 100 day grace period, you will be given a free return, or a free exchange. I asked him if he could let me know who his superior is whom I can call to check and find out about, my records and he refused and gave me a corporate line number. You wont have to wait in lines or on the phone for long periods because you can request a refund from the comfort of your home. Visionworks offers a simple 30-day, money-back guarantee. Shipping and handling charges are not refundable. File Your Claim Follow the instructions provided by your vision insurance company to file your out-of-network claim. Then I had to call them to schedule one. We do not issue refunds for returns of damaged merchandise. When I came to pick up my glasses 2 weeks after the appointment they only had the reading glasses. Visionworks Return Policy [2023] Return Policy Guide Overcharged $400 at checkout (was corrected before I left). It is now 10 weeks later and I still have not received my eyeglasses. Telehealth from rude doctors! I know visionworks has a 100 day return policy. Each time has been worst than the last. Include a copy of the original invoice with your return shipment. A link has directed you to this review. How Does the eBay Return Policy Help You Deal With Unwanted Items? Le'Ashia was very helpful with making sure my checkout went well and that I received my glasses add ons that I wanted. We do not apply a refund credit to your new purchase. Check out the table below to see what options you have: If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. Phone: 800-784-7427 OR Online Chat Email: websupport@visionworks.com Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store I have been sitting here and it's after 215 pm. How Long Does The Visionworks Refund Last? Picked up glasses when quoted. Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. Do not under any circumstances, ever,ever,ever go through them for purchasing eye wear. When you decide to return your glasses to Visionworks, the company might: In case you want an exchange, the pair of glasses you select must be of equal or lower value than the original pair. Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. Return Policy Visionworks gives you 100 days to try out your new glasses. Also, mentioned that the issue could be related to improper eye measurements causing the issue. America's Best offers a 30-day return policy for glasses as long as you have your original receipt. Complaints Contacts. We will exchange TV if it is damaged in shipping free of charge. Glasses & Contact Lenses San Antonio | Visionworks Alamo Ranch We are on state insurance so how to they think we can afford to pay *************************************************** order to pay for it. Avoid at all cost. Are they there just to test and collect insurance money. 600 dollars and I'm done with them.im taking them to another eye doctor to have it done right. It was that bad im actually going to take the time out of my busy day to do this so others don't have the same experience. Wed like to thank ****** for allowing us to assist in resolving. I requested the basic eye exam and glasses that would be covered by my insurance. That an email would be sent to keep track of order. They some tests one day and then called me again the next day and made me wait and do the balance tests. However this is a drastic and serious decision that should not be taken lightly. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. Dear BBB,I thank you for apprising us of the complaint submitted by ************************** After reviewing the details of the complaint, a member of management confirmed the glasses arrived in and reached out to ****** to let him know order is ready for pick up. The lens would yellow after a year, halo effects, and the prescription was off. 4 Things To Know Before You Buy Glasses From Costco Optical - Clark Howard Costco Optical's return policy is a little more complicated than that of similar retailers. Click on Log In and enter your email address and password. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? The 2 weeks came and went, I never heard anything, so I called after 3 weeks. Is there a return policy for eyeglasses? Is this what the medical/vision facilities have come to. If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. She said she would have someone from lab to call before the day was over that was 4/3/2023. This was the worst unprofessional disorganized. Dear BBB,I thank you for apprising us of the complaint submitted by ********************************** After reviewing the details of the complaint, a search was done for the requested frame. On Dec 8 I went in to pick up my 3 sets to find only 1 had arrived, with no clue where the other 2 were. I ordered two pair of glasses. I got new glasses last week and the frames are too tight and they basically said oh well too bad. Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. And the gentleman behind them made some snotty comment about me. If you aren't happy with them, you can get a refund or replace the glasses with a pair of equal or lower value. They overbook and provide the less than professional environment. Vision works is an American-based company that manages 711 optical retail stores in the states of the U.S. and some districts of Columbia. Wed like to thank ******** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I have yet to receive my sunglasses as of Dec 30th. It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! Unfortunately the exact frame and color was not available. Friendly, effective and professional - I'll return! For some reason, they shipped my grandsons glasses to an old address we had years ago in Tennessee. Exact information about Visionworks return policy is a bit tough to find. Refund still is a problem, dispite credit card dispute process. Disappointed. 15 Return Policy Examples - Small Business Trends Tip for consumers:Go somewhere else. BBB Business Profiles generally cover a three-year reporting period. He literally kept everything blurry the whole time, and no doctor has ever done that in all of my experiences. Sit back and relax while we do the work. Customer Reviews are not used in the calculation of BBB Rating. No Visionwork currently does not have any international shipping policies in place. Can you provide a copy of my prescription? Was told to try them and if they didnt work to call and let them know that they would set up a time to come back. I should have been able to exchange two- pair since they were buy one get one free when I originally purchased them.I did exchange the one pair and was very happy with my selection. Make sure the item hasnt been used or isnt damaged. Last time everything went fine I was happy with the service this experience was disgusting I took a day off out of office for a huge waste of time it was so bad and I was treated with such disrespect and no professionalism LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. I have been waiting 10 weeks for a pair of glasses. Spent over three hours just to get an eye exam. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The are incompetent and unprofessional. Then I brought in my glasses and needed to get my new prescription in my glasses I just needed to get tgemmre lensed this women had to hunt down another child to ask what to do. TIA. Complete kids line: It was a mad house a bunch of children running everything no one notified me that there wouldn't be an eye doctor there and it would be on a tv. since I had not received my glasses I called again or a call from a manager. I was told the lab LOST my glasses! Never leave the store without a cleaning kit, case and any other favorite accessories for glasses. They reordered both missing pairs. I would also appreciate someone contacting me with an explanation. Here are 8 tips for writing great reviews. Return Process They also dispense contact lenses. Heres what you need to do: Since the information on returning items to Visionworks is pretty scarce, you might want an alternative optionDoNotPay can start your return request in a few minutes. What can you do if Visionworks rejects your return request? Visionworks is a company based out of North America. My initial thought was that the Woodmore location would have a different selection from ************ location. Tell the customer support representative about your issue. In our lab tests, Eyeglass Stores models like the Visionworks are rated on multiple criteria, such as those listed. All you need to do is provide some details about your purchase, and well immediately send your request to Visionworks. What Is the Visionworks Return Policy? or email me? However, despite how difficult it is to find information about Visionworks return and exchange policy, as you can see here it is quite generous and forgiving. I am a customer/client and I have a right to approach the others but they stonewalled me. I recently scheduled an appointment online. Information provided by various external sources. Eyeglass Stores test program at I feel this company will not last long as their reputation and history is awful. I waited another week and still no update. This did not happen as of this morning a week later insurance company has received nothing. Price paid I am furious. Returns made to Visionworks will only be accepted in its original form, in like-new condition. I will never return to this place. Based on these numbers, you can get a basic pair of prescription eyeglasses from Costco starting at around $120. The only some which they gave me were ineligible (printer ink/toner was all faded). The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Quality of frames and lenses However, depending on the type of refund youve been issued, the time can vary significantly. Even if it cost a little extra it's worth it. Empire Visionworks1028 Ridge Rd Ste 104, Webster, NY 14580Terrible! I ordered some great glasses and can't wait to wear them! We had a great experience with the staff. Return merchandise must be double boxed with no writing on the manufacturer's box. I bought two pairs of glasses, buy one, get one free. Visionworks Near Me | Visionworks Locations Skip to main content Reset Focus Find a Store & Book ExamStore Insurance OFF Using Insurance at Visionworks Flexible Spending Account I had purchased eye glasses a few years ago at Visionworks, I needed a repair, stopped at Ridgedale and Isaiah was very helpful, repaired and called me ASAP. If you want to return a product, go to your nearby Visionworks store and approach any of the employees that you want to return the item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_10',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); The item must be in its original condition with no marks of use or damage, and the merchandise must have the companys tag on it. She just repeated herself that they tried to contact me. This is the last time myself or anyone in my family will ever go there again. are you sure you didn't pick them up. Rude customer service. This is not the first issue I have had over the years, just done with this company, I will find someone that wants my business. I also confirmed this prior to my appointment with Vision Works by completing admission forms. The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. Optometry Applied science Natural science Science 22 comments Best Add a Comment optstudent22 2 yr. ago