We are changing the way you register and sign-in to the StubHub Community. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. Be the first one to find this review helpful. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! How Do I Get Stubhub to Refund a Charge? - GetHuman Yes This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. Selling tickets on StubHub and delivery expectations We have not reviewed all available products or offers. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. I called an hour before the concert to learn that my tickets were unavailable. is there still hope i will get my ticket? I was also able to confirm that my sale had been moved from the Open category to the Completed category. Great system right ?? As this date approaches, you don't need to contact us. We are changing the way you register and sign-in to the StubHub Community. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. If you will get credit or a full refund on your original payment method. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Help! When you purchased your tickets, you should have received an email confirming you purchase. 24/7 customer support: Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Checking vs. Savings Account: Which Should You Pick? How is that they don't accept refunds, but you also aren't guaranteed tickets? Scan this QR code to download the app now. The Ascent's Definitive Credit Score Guide. No. Explain your case the best you can. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. Sometimes, StubHub only allows hard stock ticket sales. We've got you no matter what. same here, what I have learned is that someone can advertise tickets to sell, without having them. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Hey jbsmith! Guess what happened next concert started and seller finally emails the tickets. The Ascent does not cover all offers on the market. Listings are removed without . Thanks! I am listing mobile Yankees tickets from Ticketmaster. The total price I had to pay was $400 for ticket and the fee. Not getting your tickets until the day of the event has become more common with venues. This is based on when the seller told us they'd have the tickets. Tickets wont arrive until concert date - StubHub Community Go to 'My tickets' then Orders. More than double the face value. StubHub Returns and Refund Policies In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem But as those events near, they may come down in price in the absence of having a buyer. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. That means when you buy or sell tickets, they are only the intermediary. I understand you offer guarantee, but I want to make sure I can actually get into the show. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Check out our pick for Best No Annual Fee Credit Card of 2023. View complete StubHub Return Policy. Some venues, artists, and teams don't release tickets until a couple days before an event. StubHub is an eBay company that began selling and reselling event tickets in 2000. I'm glad I didn't. You will enter your community username and new password and done! Thanks. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. We really do appreciate the feedback though. My friends have had no issues using this as well. How long the refund will take to process. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! Waiting till the day of is bull****. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. But ,I have season tix to an extremely popular college basketball program. Hell they got there money so send the tickets. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. A link has directed you to this review. Review your order's ticket type and what its current status means (see below) This is why we do not list the specific seat #'s on our listings. Their customer service isn't much help either. The event is tonight. So sorry again for the concerns! When that happens, you're guaranteed a full . should i just buy elsewhere while i still can? Solved: Why would seller unnecessarily delay ticket delive - StubHub I was unable to get tickets through Ticketmaster as it had sold out. Great question. After the switch, you will enter the email address you use to access the community in order to reset your password. Re: Selling tickets with delivery delay. Top 868 StubHub Reviews - ConsumerAffairs After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. We value your privacy. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Stubhub is a marketplace. Best Mortgage Lenders for First-Time Homebuyers. All both of them could keep saying is "we sent you an email." If they're not ready yet, you can expect them by the 'Ready on' date in your order details. I am furious! Copyright 2023 Consumers Unified LLC. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. We can't ask them to send tickets earlier than the date in your order details. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. Re: Tickets wont arrive until concert date. It would have cost me 1300 for the same ones had I waited any longer. When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. I went through this exact issue a few weeks back. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. Some teams, venues, or artists put delivery delays. Click here to read our full review for free and apply in just 2 minutes. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. Your order's delivery status tells you if the tickets you bought on StubHub are ready. 3. Your sale will show as an open order in your Stubhub account. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. This is based on when the seller told us they'd have the tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Solved: Selling tickets with delivery delay - StubHub Community 4 Things to Know About Buying Tickets on StubHub - Nasdaq I know to check venue ticketing at first and if it's sold out I'll go resale market. Copyright 2018 - 2023 The Ascent. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Enjoy reading our tips and recommendations. 08-05-2022 07:20 PM. Lindsay is the author of this solution article. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Did you find it helpful? The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. Many or all of the products here are from our partners that compensate us. After the switch, you will enter the email address you use to access the community in order to reset your password. With this same logic I could be charged a fee for sleeping for more than 3 hours. Waiting till the day of is bull****. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. But in either scenario, it pays to explore other options, too. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Upon reading these reviews I became stressed out and felt like I may have made bad decision. It may be close to the event due to ticket delivery delays. Fan rewards: Purchased 2 vip balcony tickets online for $370 for a March 30th concert. How Much Does Home Ownership Really Cost? Will my tickets arrive in time? Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) I've been on the phone with them 4 times now to get things resolved. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. The only way to complete mlb sales on Stubhub is by entering the barcodes. How do I list my tickets as Side View only and not Side or Rear View? Again, I did everything right. Our content is intended to be used for general information purposes only. How do I know I can trust these reviews about StubHub? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I was told 4/11 they escalated my payment and I would get it in 24 hours. Obviously AVOID IF YOU CAN. Sorry we couldn't be helpful. Ticket was sold and then canceled in this 3 hour period. You will enter your community username and new password and done! That way there are no issues but additionally, so they can get paid. Help us improve this article with your feedback. Why does Stubhub wait until the day before the concert to send the tickets? All Rights Reserved. At 11:49am California time, tickets were available using the Live Nation . We aim to provide readers with the most up-to-date information available about today's consumer products and services. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. i know there is still time but after looking at this sub my confidence is low. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. Help us improve this article with your feedback. Solved: Have not yet received tickets - StubHub Community But it won't charge you a fee just to list your tickets, so there's no risk there. And so if you wait until you're within a few days of a given event, you might snag a great deal. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. In fact, this card is so good that our experts even use it personally. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. Here's what you need to know. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. What Types of Homeowners Insurance Policies Are Available? 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. Some people prefer to spend their money on experiences rather than things. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Sometimes, events don't go off as planned. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. For more information, please see our Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am in the same boat here what ended up happeneing to you? Called them and they said oh well, no refund. Copyright, Trademark and Patent Information. You can always deliver before this date. Mobile app: So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. A day later, I see a charge for $495 to my credit card from Stubhub.