Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Where's my refund? - StubHub Community StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com Go with that one and theyll connect you with a representative. McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. or Did you buy an excessive amount of tickets? Let us teach you the major money lessons you NEED to know. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . Of course! Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? Nor did class counsel Tina Wolfson of Ahdoot Wolfson and Tiasha Palikovic of Wittels. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Exchanges will only be allowed for accessibility reasons. Factbox: Why are Hollywood writers threatening to strike? Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. Gilliam agreed in Mondays ruling. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes Buy sports, concert and theater tickets on StubHub! No. I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. You can resell your ticket using either an app or a PC. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. StubHub to Refund Over 75k Customers for Events Canceled During the Your email address will not be published. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. MLB planning Mexico City return in 2024 with Astros to face NL opponent StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." StubHub itself admitted no wrongdoing in the settlement. Danielle is the author of this solution article. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Many companies featured on Money advertise with us. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. View complete StubHub Return Policy. Dollar Scholar Asks: Does Postdating a Check Work? Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. You never know when you might find yourself financially strapped - the good news is you have options. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. (States, Store Locations, Prices, Types + More). Include the reason for the refund and any supporting documentation. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. Select Sell tickets from the three dots. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. In any case where a seller fails to provide valid tickets, we hold them 100% liable.. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. If StubHub asks you to return the tickets you . This may include details from your tickets (so be sure to keep them), or information from the event venue. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money NewsletterDollar ScholarStill learning the basics of personal finance? Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. We will process the refund to your original payment method within 5 days. How to Get a Refund from StubHub - Christian Small Who should shoulder those cancellation costs? The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . Let us teach you the major money lessons you NEED to know. Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Under normal circumstances, these processes are manageable. StubHub refunds: How to get cash instead of credit for events - KSDK Events postponed or rescheduled won't be refunded, Fowlks said. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. For more information, read. The refund will typically process within 5 to 8 business days. Seller should not have contacted you that is against Stubhub policy. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. We also share information about your use of our site with our social media, advertising and analytics partners. At the same time, buyers expect immediate refunds. Customers can keep their credits if they like. StubHub will contact you as soon as possible. Required fields are marked *. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. Depending on where you live and how you got the tickets, you may be due a cash refund. The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. Did you find it helpful? Reply anytime to let us know how we can improve. Had a concert canceled because of COVID-19? "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. StubHub changes its refund policy during COVID-19 pandemic - WKBW StubHub Returns and Refund Policies We may be compensated if you click this ad. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. No big deal, I know they use 3rd parties sometimes. StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. Their customer service number is 8667882482. When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Guaynabo, PR 00968, By clicking "Continue" I agree to receive newsletters and promotions from Money and its partners. Sorry we couldn't be helpful. Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Before purchasing tickets, carefully review your event and seat selection. Privacy Policy. A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. More than 8K Coloradans to receive refund from StubHub - FOX31 Denver The corporate pushback has not escaped the attention of the 9th Circuit. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. The table below covers the refund policies and ticket protections available on StubHub andTicketmaster: StubHub, in its sole discretion, will determine when an event has been cancelled. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? If any of these tragic events occur, you will be eligible for a refund. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC However, there are some cases where StubHub may give you a refund, or even replacement tickets. StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Did StubHub's changed ticket refund policy violate Mass. law? Stubhub Return Policy and Refund Guide Decide on a ticket price and how you will be repaid. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Save my name, email, and website in this browser for the next time I comment. StubHub changed its refund policy about a month ago. Offers may be subject to change without notice. BOSTON . Have you made a mistake by purchasing an excessive number of tickets? As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Colorado Attorney General Phil Weiser joined nine other . StubHub wont refund me for tickets I never received? : r/stubhub - Reddit I agree to Money's. Re: Refund? Ticket buyers and sellers say StubHub owes them after widespread event The April 25th show was canceled due to COVID-19. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. What happens when an event is canceled? : StubHub Dorado, PR 00646, Metro Office Park I reached out to AXS and they said talk to StubHub. Would love to hear if anyone has had success getting a refund from Stubhub. Original review: April 16, 2023. Anyone get their refund today? : r/stubhub - Reddit As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company This settlement ensures that consumers will receive the refunds that they are entitled to.. Top 868 StubHub Reviews - ConsumerAffairs You can send a private message to us here @TeamStubHub. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Postponed events may not be eligible for refunds. The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. Others were postponed. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). StubHub to refund canceled events after pandemic complaints This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Call us during our business hours. The Hollywood Reporter is a part of Penske Media Corporation. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. In 2020, I told you about U.S. Supreme Court petitions from Comcast Corp and AT&T Mobility LLC that characterized the McGill rule as a mistake that had enabled consumers to weasel out of arbitration. and our Make the best possible case for yourself. Get useful tips, expert advice and cute animals in your inbox every week. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. You can get a refund from StubHub by calling their customer service line. Needless to say, this concert never happened. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Still learning the basics of personal finance? https://money.com/stubhub-refunds-covid-19-cancellation/. Subscribe for full access to The Hollywood Reporter. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. Many events this past month were canceled. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. StubHub wont refund me for tickets I never received? The company blamed the difficulty of recouping from sellers during the pandemic. Looking to sell? StubHub will contact you as soon as possible. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act.