Im getting information overload trying to find where to start diagnosing this issue. -bash: /home/nutanix/ncc/ncc_completion.bash: Permission denied. User Admin - allows the user to view information, perform any administrative task, and create or modify user accounts. shows that there are two accounts and that both have: ROLE_CLUSTER_ADMIN, ROLE_USER_ADMIN, ROLE_CLUSTER_VIEWER. To add an authentication directory, click the New Directory button. On Prism Element, the role options available are the same as described above. Sorry, our virus scanner detected that this file isn't safe to download. Login via SSH into the Prism Central VM with as nutanix is not affected which allows performing troubleshooting. NGT installation fails with "The system cannot open the file" error. but I can run commands it looks like. One option is to create individual local accounts in Prism. We'll send you an e-mail with instructions to reset your password. Active Directory authentication. Failed to add file server record in ElasticSearch index, exception details can be seen in API logs, Failed to update consumer and full scan config, please check API logs for exception. Please try again in a few minutes. This is done from Settings Local User Management. There is no downtime required to run the script Need to have internet connectivity for port 80 and 443. if port 80 is not open you can download to your local PC " lcm_catolog_cleanup " Copy the content of the script and paste in any CVM bin directory. Manual fix is to delete Notification Policy, Partner Server & REST user from file server. User Admin, Cluster Admin, and Viewer are listed as Super Admin, Prism Admin,and Prism Viewer respectively. When NTP is properly configured, the Leader CVM will set its own clock to the time provided by the server and then all other CVMs will sync with the Leader's time. Please verify that network details for the VM are correct and the IP is reachable from Prism. Prism central server is not reachable | Nutanix Community We know, something always changes, in my case I updated my browser(Brave)It has always worked before, but it stopped working this morning.I had to clear the browser cache and turn off Shields in the browserTLDR; Check your pop-up blockers, and js settings. Exception occurred while creating a REST user for the file server. Does it work in other browsers or incognito? Prism services have not started yet. To configure an Active Directory authentication directory or a SAML-based identify provider and to enable client authentication, do the following: Caution: Prism Central does not allow the use of the (not secure) SSLv2 and SSLv3 ciphers. Logging in as Admin and then running su - nutanix prompts for the password which we dont have. NCM Intelligent Operations (formerly Prism Pro/Ultimate). Please try again in a few minutes. Based in details shared, we may have to investigate reported issueon what is happening and troubleshoot accordingly.Please open a case with Support so that we can resolve this for you.If we have a expired contract scenario,please reach out to portal-accounts@nutanix.com for renewal assistance.Rohan Saksena. In some cases,it is beneficial to use the global catalog port for LDAP(S). You can add one or more authentication directories, either Active Directory or OpenLDAP. The solution is to restart the Prism services on the CVM of the Prism leader. Epsilon is only down on the 199 CVM I do not think it has to do anything with the issues here! Witness VM and why you might need it | Nutanix Community A "Witness" is a special VM that monitors the Metro Availability configuration health. Run NCC Health Check: ldap_config_check. NTP warnings on NCC. Done. Sorry, our virus scanner detected that this file isn't safe to download. 2022-05-10 08:00:27,810Z ERROR 82014 /src/bigtop/infra/infra_server/cluster/service_monitor/service_monitor.c:106 StartServiceMonitor: Child 78634 exited with status: 12022-05-10 08:03:41,698Z ERROR 82014 /src/bigtop/infra/infra_server/cluster/service_monitor/service_monitor.c:106 StartServiceMonitor: Child 92258 exited with status: 12022-05-10 08:06:56,303Z ERROR 82014 /src/bigtop/infra/infra_server/cluster/service_monitor/service_monitor.c:106 StartServiceMonitor: Child 106030 exited with status: 12022-05-10 08:10:10,281Z ERROR 82014 /src/bigtop/infra/infra_server/cluster/service_monitor/service_monitor.c:106 StartServiceMonitor: Child 119408 exited with status: 12022-05-10 08:13:26,794Z ERROR 82014 /src/bigtop/infra/infra_server/cluster/service_monitor/service_monitor.c:106 StartServiceMonitor: Child 2255 exited with status: 1, I See the same ERROR on all FATAL files ( atlas.FATAL catalog.FATAL uhura.FATAL lazan.FATAL). Sorry, our virus scanner detected that this file isn't safe to download. File Analytics deployment & teardown is done via Prism UI. Accurate time sync, not just offers integrity and smooth operations but offersa lot of value even when things dont work as they should. The hosts and CVMs in a Nutanix cluster must be configured to synchronise their system clocks with a list of stable NTP servers. In Prism, check if the Name Server is configured. Tried other browsers and incognito. Please try again in a few minutes. If neither is checked, the user is configured as a view user. Prism Element, Prism Central and the HTTP proxy whitelist. | Nutanix User is not configured or mapped to file server admin role. Error fetching subscribed file servers list from File Analytics. Please check whether the DNS configured on File Analytics can resolve the AD/LDAP hostname & try again. Failed to save File Server. Disable/unsubscription failed for the mentioned file servers. Prism credentials are file_analytics & Nutanix/4u990 [applicable only for Tech Preview]. Do the following in the indicated fields: OpenLDAP: OpenLDAP is a free, open source directory service, which uses the Lightweight Directory Access Protocol (LDAP), developed by the OpenLDAP project. Need to check logs for root cause. Sorry, we're still checking this file's contents to make sure it's safe to download. This means thatthe LDAP servers SSL certificate must include a Subject Alternative Name (SAN) that matches the URL provided during the LDAPS setup. Prism Central also has additional automation and devops features like Karbon, Objects, Files, etc. Steps to change DNS covered later in the document. NGT management from Prism Central fails with "NGT can only be upgraded on x/y VMs which have the latest version of NGT". Either we cant do much via cli, or they just dont list how to do things via cli. NGT is failing in-place upgrade or uninstall on a user VM/server with "notify_cvm_of_uninstallation". For more details on this certificate requirement and related errors seen, check the article Invalid service account details" error is thrown when configuring LDAP authentication in Prism Central (login required). Need manual cleanup as mentioned above. Procedure. For any issues leverage KBs: KB-2066 Unable to Log In to the Prism web console using Group LDAP authentication. Request was accepted by File Server to create a partner server/notification policy, but the entity was not created. The Prism Central is reported as Disconnect - "Prism services have not started yet. SSH to Prism Leader x.x.x.198 and run the following command to restart Prism service. Reliable and Accurate Time Sync is mandatory for distributed services to work in a reliable / efficient manner. Nutanix currently supports the OpenLDAP 2.4 release running on CentOS distributions only. Ill have to get back to this when I figure out what else it could be. Failed to update service in Analytics you can switch user to nutanix su - nutanix and run the command. Other CVMs on the same cluster (192.168.1.2 192.168.1.5) are synchronising their time from the NTP Leader, i.e. Im not familiar enough with this platform to know about the server producing the Prism web page. The release-api.nutanix.com is not reachable from my prism central and my prism element .I have valid name servers configured in both PC and PE .I got it verified from network team that the traffic is passing by firewall .Can anyone let me know what exact things do i need to check in my name servers so that this URL will be connected from PC and PE ? I managed to semi-automate the process by extracting all the vm-id's from the VM's I needed to install NGT on then mounted the NGT CD from the CLI using: 'ncli ngt mount vm-id=123456789xyx'. NTP warnings on NCC | Nutanix Community Some VMs are missing from 'ncli ngt list' output. Something else is making my server unreachable. I emailed them regarding this and Im waiting to hear back. Error creating Partner Server/Notification policy. Also, ensure that the CVM IP Addresses and the cluster External / Virtual IP Address are whitelisted in your firewall settings to allow traffic. make sure you arent blocking something. NCM Intelligent Operations (formerly Prism Pro/Ultimate). Please configure name server". Please try again later The solution is to restart the Prism services on the CVM of the Prism leader. Reference Link:How to reset the CVM password back to default when user forgot Prism and CVM passwords, However, i recommend to involve support for steps mentioned in above link, Our support contact has expired. It should be the default "nutanix/4u" but it's not working. Take the putty of Prism Central and wait for genesis and zookeeperservices to be running: Start cluster services with below command, Check the cluster status with below command. Sorry, our virus scanner detected that this file isn't safe to download. Verify that the NTP server returns a valid and accurate response. That resolved one issue, and the health check now shows PASS on ton of things. Assuming youre using chrome. Checking the NTP leader on a Nutanix Cluster: We will run the command allssh ntpq -pn on any cvm to see time sources for all CVMs and also which cvm is the NTP Leader. Yes, the command is correct. Just want to update on this: Based on the command below two PCVM are in Forwarding. Enter your username or e-mail address. Il processo di installazione include le seguenti attivit: Installare e registrare il plug-in Nutanix nell'ambiente Citrix Virtual Apps and Desktops. Sorry, our virus scanner detected that this file isn't safe to download. To verify the prism service leader in cluster run the following command :-. If thats the case, I now need to check the roles for the accounts. By default,this often is limited to the IP address of the LDAP server (Active DirectoryDomain Controller). Once all services are down,shutdown the Prism Central machine from PE or with below command, Once Prism Central is shutdown open the console and update the setting as per your requirement. To verify the prism service leader in cluster run the following command :- nutanix@NTNX-Prod_CVM$ curl http://0:2019/prism/leader && echo nutanix@N1NX-192-168-19-87-A-PCVN:- cs2020-09-11 21:16:08 INFO zookeeper_session.py:176 cluster is attempting to connect to Zookeeper2020-09-11 21:16:08 INFO cluster:2722 Executing action status on SVMs 192.168.19.87The state of the cluster: startLockdown node: Disabled, See also :- AHV TO ANY HYPERVISOR MIGRATION. The AD user provided as input needs to be added in Manage Roles page for the file server as an Admin user with Full Admin Privileges. Enter your username or e-mail address. Is it safe to run the command you posted as admin? Please try again later.. No duplicate IP addresses can be used. Another note on configuring LDAPS. Please try again later, Prism Central login issue. NTP not correctly configured: Zeus issue? | Nutanix Community Specifying LDAPS as opposed to LDAP is done via the formatting in this Directory URL field. First find the Prism leader and restart the prism service. Identify who is the Prism Leader in your environment and SSH to it. Sorry, our virus scanner detected that this file isn't safe to download. Nutanix - AOS, built on web-scale engineering principles, distributes roles and responsibilities to all nodes within the system to form a large cluster of services working together. Increase the size of the Prism Central restart is required, also make sure you are increasing the compute size when Prism Central VM is in powered off state. Please try again later, NGT Installation - Multiple VMS Nutanix guest tool failed with ErrorCode:9 from prism central, VMware VCSA 7, 6.5, 6.7 Vcenter Appliance installation problem, How to Put CVMs and hosts in maintenance mode, How to Verify Nutanix cluster health status, EMC VNX unified ESRS call-home configuration, Launch the console of Prism Central from Prism Element, You can take putty or ssh to the Prism Central IP, Power on Prism Central VM with console or acli (VM.on Prism Central VM name). Please try deploying again with correct network settings. We'll send you an e-mail with instructions to reset your password.