All names, logos, images and service marks are property of their respective owners. You have electrical power at home and no one in your neighborhood has TV, Internet or Voice services. enTouch is part of Astound Broadband. Representative talked with me and resolved the issue. These metrics are the main signs of broadband quality. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. This happens frequently. When available, enTouch, at its sole discretion, may provide access to better than 3G network latency performance. Learn More. Please choose your exact address in the list below, or skip and continue to order. You do not have electrical power at your home. Astound Broadband is available at your address. @WaveConnects There're micro power outages (<0.5secs) that brought down the connectivity for ~5mins each time in downtown Kirkland tonight. 166 reviews of Astound Broadband powered by enTouch "I am moving to Houston, and signed up for 3 services from En-Touch systems: phone, TV, and internet. The San Antonio payment center will resume normal operations. En-Touch Systems outage or down - All errors & problems in real time At RCN, when we say we're here for you, we mean it. Internet connection is lightning fast and very stable. Applications involving real-time or near real-time, high-bandwidth uses, such as streaming video or video conferencing, require high-speed services to function optimally. enTouch Likes. * Pay your bill online Update your account information Upgrade & add TV packages Upgrade internet services Watch TV on the go Confirm when your technician will arrive Sign up for text message alerts Create Account *Not all features are available in all areas. enTouch Wireless reserves the right to block calls to any country or international number range without notice. been told their system's crashed since last week Friday. Streaming Video Optimization. All fields are required unless indicated as optional. Please wait to contact us until commercial power has been restored to your home. We tell you when your favorite services are down or having problems. Commercial power outages are possible. enTouch offers prepaid and Lifeline service plans with pre-established allotments of data per month and the opportunity to purchase additional data. David Morgan Says it is closed call back during working hours. Performance of broadband Internet access services is generally evaluated based on speed and latency. * *International Calling is Limited to unlimited landline and cellular calling to certain countries. This technique optimizes the users data consumption and frees up network resources for all users. To find out if enTouch services are available The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. As power service to your home is recovered, connectivity will be restored. In the last three months, how would you rate Astound Broadband? Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. You ask about my agent then Im suppose@to solely base my recommendation only on my interaction with your agent. ENTOUCH internet down for 2nd time in one week! ACP is a federal government program operated by the FCC. Access and manage your account with ease, all in one place. Stay connected with Astound and save. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. Xfinity Useful comments include a description of the problem, city and postal code. Leading Provider Offers Gift Cards and Savings on Internet, Streaming & TV Services Houston, TX - November 15, 2021 - enTouch, a provider of high-speed internet, TV and phone services, today announced its limited-time Black Friday and Cyber Monday promotions.. Well, it's your lucky day. Use our speed test to determine the performance of your Internet connection whether you use Astound Broadband Powered by En-Touch or another provider. It eventually writes itself but this morning it is not. Satellite Internet broadband connections, on the other hand, can be in the range of 500800ms. @ILCommerceComm I have been having serious issues with @RCNconnects and will need someone to please contact me regarding this matter. Experience from start to finish was excellent. They were signed to Elektra Entertainment during the height of the new jack swing era. @RCNconnects internet service in chicago has been down since 4pm. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. They embed themselves in our homes thru land developers and monopolize their captured customer market. I understand that consent is not a condition of purchase. . The duo's 1989 debut album was called All Nite and featured two singles, "II Hype" and "All Nite". 77084. During periods of congestion, our Underlying Carriers may prioritize data traffic for some customers over other customers to manage their networks. By providing access to a $10 monthly Lifeline discount off your plan. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. Internet down again - second time in 2 weeks. Internet Outages Map | ThousandEyes Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. PRINCETON, N.J.-- ( BUSINESS WIRE )--RCN, Grande, Wave, enTouch and Digital West, who together form the sixth largest U.S. internet, TV and phone . We will be monitoring this event closely to manage your service needs during this event. They may also prioritize emergency communications, including by law enforcement, public safety, or national security authorities, consistent with or as permitted by applicable law, which may impact other users of their networks, including our customers. As an MVNO, enTouch does not have the ability to manage the security of its Underlying Carriers networks. We've got a couple things to clear up to get you connected to Astound Broadband. Stay connected with Astound and save. Check your email and send messages or change your webmail password online. 1-800-427-8686. Internet down since around 1pm CDT. Astound Broadband Powered by En-Touch is available at this address. 1. At RCN, when we say we're here for you, we mean it. Apply today for the Affordable Connectivity Program (ACP). Call our award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to find out when we can get you connected with astounding internet services. The speeds you receive from our Broadband Services may not be optimal for certain applications, particularly those involving real-time or near real-time, high-bandwidth uses. 5. *Accuracy not guaranteed. Explore plans below No, enTouch does not require consideration, monetary or otherwise, from edge providers in exchange for the non-discriminatory treatment of their content, application, service, or non-harmful device, including, but not limited to, in exchange for transmitting traffic to and from our end users or preventing the blocking or throttling (including impairment or degradation) of the edge providers content, application, service, or non-harmful device. Specifically, our Underlying Carriers may scan or analyze network addresses that are registered through the Underlying Carriers, including addresses that may have been delegated to customers, and/or routes that originate from the Underlying Carriers networks to identify and address security threats or to notify customers of such threats. 2-Year Price. and they call themselves a telecommunications company???? Astound Broadband Powered by En-Touch offers service in 63 zip codes nationwide. Power has been restored, but your services have not come back online. Its H share traded in the Stock Exchange NCSoft is a South Korean video game developer. Please see the full Terms of Service for additional information. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. @RCNconnects Already working on it. The Terms of Service, which describes prohibited uses as part of our Acceptable Use Policy, can be found atwww.entouchwireless.com/terms-of-service. that they are working to grow their services. Milind Kulkarni In doing so, they will seek to avoid disrupting the Broadband Services for customers. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The most frequently affected cities were: Houston. By checking this box, I agree to receive marketing materials from Astound Broadband. DaveB 11 months ago Divorce decree or child support document. Sorry, we're unable to confirm Astound Broadband Powered by En-Touch is available at this address. If you have any questions, send an email to info@broadbandnow.com. Retweets. Kaf 1 year ago Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. There may also be some pockets that are currently inaccessible due to unsafe conditions. Dallas, Lake Zurich, Riverside, Seattle, Sacramento, Philadelphia, San Francisco, Bethlehem, North Highlands, Austin, Allentown, Somerville, Oakland City, Bloomington and Lebanon. Been out of service since memorial day weekend. Called them to talk about service changes and they lied to me and told me I was already on the best plan available. This policy provides Boomerang Wireless, LLC d/b/a enTouch Wireless (enTouch, we, us, or our) customers (or you and your) with information about the network management practices, performance characteristics, and commercial terms applicable to our mass market wireless broadband Internet access services (Broadband Services), consistent with the Federal Communications Commissions (FCCs) Transparency Rule and applicable state open internet laws and regulations. Spectrum outage or service down? Current problems and outages Although our Underlying Carriers engineer and manage their networks to provide optimal performance to all users and user types, including based on average and anticipated peak usage of the network, end-to-end performance of our Broadband Services can depend on a variety of factors, many of which cannot be anticipated or are outside of our and our Underlying Carriers control, including: your location relative to our coverage area, your proximity to a cell site, the capacity of the cell site, the number of other customers connected to the same cell site, the number of customers simultaneously using the network, the services other users are using, topography, weather, obstructions, use inside a building or a moving vehicle, radio frequency interference, the capabilities of your device, the applications you are using, the server with which your device is communicating, the destination of your Internet traffic, overall traffic on the Internet, whether there are network outages, and applicable network management practices discussed above. Find out what is going on. Astound Broadband Powered by En-Touch offers fiber internet internet service across 1 states to an estimated 450,000 people, with the greatest coverage in Texas. As always, your safety and the safety of our team members are important to Astound. Please be aware of your surroundings and do not touch any down lines and wires. These factors can impact the availability of network resources for Broadband Services at any particular time. @RCNconnects Your survey at the end of my chat is terrible. You can use this map to quickly understand if an . Nothing in this policy changes your rights and obligations, or ours, under our Terms of Service, available at www.entouchwireless.com/terms-of-service, or our Privacy Policy, available at www.entouchwireless.com/privacy-policy. This page is not available in other languages. My net's been down since 1pm. No Surprises Here. Throughout their coverage area, the average latency on Astound Broadband Powered by En-Touch Internet speed tests is -1ms. No, enTouch does not block or throttle (including impair or degrade) lawful Internet traffic on the basis of content, application, service, or use of non-harmful devices on its Broadband Services, subject to reasonable network management. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. @WaveConnects 20+ hour outage in downtown Seattle. This policy is provided for informational purposes only and we may change the policy at any time, without notice. In addition, our Underlying Carriers have designed their wireless services to provide customers with a high-quality voice experience during simultaneous voice and data sessions, which may affect data performance, including, but not limited to, a temporary reduction in speed to minimize the likelihood of dropped calls. (Please submit a report especially if you have trouble accessing the service from enTouch Wireless). Commercial power outages are possible during the storm. Bookmark. Optimum / Cablevision outages reported in the last 24 hours. @ManhattanTwist @RCNconnects How does this service go down every time it rains?? En-Touch Systems is native to Texas and has on offer internet service for its in-state residents. Entouch was an American male Alternative R&B group, composed of Eric McCaine and Eric Smith, also known as Free. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Also experiencing current outage or problems with enTouch Wireless? Power and internet plants and lines are different systems. View our offerings and service areas. what you love about Astound Broadband Powered by En-Touch and offer valuable insights for other users. Are you a current or former Astound Broadband Powered by En-Touch customer? Our services vary based on location. Just add a report by leaving a comment below and get a quick reply about the UP/Down status for enTouch Wireless. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Additionally, our enControl Master Suite is a state-of-the-art home automation system that provides centralized control of security, lights, locks, energy management and more! When we say we're here for you, we mean it. It is crucial to get in touch with Astound Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. What days are Astound Broadband powered by enTouch open? Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). conference, chat lines, and premium numbers) are not supported and may be blocked. The single "II Hype", released in 1989, peaked at No 18 on the Billboard R&B chart. #creepy For Balmoral, located in Humble, residents pay $180/year for 'basic 24/7 security monitoring'. However, our Underlying Carriers have implemented reasonable physical, technical, and administrative safeguards to help guard against a wide range of security threats. Problem with internet down during two last weeks. Get a precise, real-time read of your speed with this simple test, it can measure the performance of your connection regardless of who is your current internet provider. Other restrictions may apply. Thanks for horrible customer service and internet service, @WaveConnects When will it recover? Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Power outages are possible Should you lose power to your home, cable and Internet services cannot be restored until electrical power from your local power company is back up and running. We will be monitoring this event closely to manage your service needs during this event. Astound Broadband Powered by En-Touch is the 41st largest fiber-optic provider in the United States. Using a second technique, our Underlying Carriers may adjust the delivery rate for streaming video, which causes the video to be delivered in lower resolutions and to use less data. While you may still have access to the internet for general browsing or to check your email, speeds for playing games, video and music streaming, or using social media apps can slow to a crawl In last 1.5 years, today I had connectivity issue. We use cookies to improve your experience on our site and to show you relevant advertising. No hidden monthly fees. Billboard Hot 100 peaked at No. Giganews, Inc is a Usenet/newsgroup service provider. Aside from fiber broadband, En-Touch Systems also offers cable internet service available to approximately 495,000 people, so they're the 27th largest provider of cable broadband in the US too. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. #badservice, @RCNconnects internet not working yet again . To learn about our privacy practices for our Broadband Services, please review our Privacy Policy at www.entouchwireless.com/privacy-policy. EN-TOUCH ALARM SYSTEMS, INC | 11011 RICHMOND, STE 400 | HOUSTON, TX 77042 | LICENSE# B10029, Keeping Americans connected during Coronavirus , Harmony (Formerly Discovery at Spring Trails). You've been recognized in our annual awards Well, it's your lucky day. A quick MTR report suggests that Wave's network switch or fiber modem was down during these periods.