Sadly as relayed to you by our reception staff members- the room you booked was not a Wanyama view room and as such I can confirm that you did not pay an extra charge for a facility that you feel we were unable to deliver. I have the night to spend here. I am so pleased to read that the Rugby 7's trip went well and that our team members helped make your stay enjoyable. I was then searching for my room having been given instructions from a member of staff I had come across in the corridors. Fully themed throughout and with a wonderful view across the Wanyama Reserve, your little cubs will have loads to roar about! Great hotel and a lovely little treat for the young ones in our family. I appreciate that this is disappointing but hope that you understand. Breakfast was fab, pre- booked online when we booked the hotel. I will definitely stay away from this place going forward. Tripadvisor performs checks on reviews. Saint-Ismier, Our room was so lovely and even though the animals weren't out our view was still pretty. Kind ROARgards, Owen Chessington Hotel Team, The whole experience of Chessington hotel felt like hard work. I was asked by a member of the team if they could help me? mile for his guests and thats the kind of person or staff needed in the hospitality industry ! Occitanie, Niort, Immerse yourself in the spellbinding world of The Witch, Dog, Bird and Frog with this fully themed room. Best wishes Kevin. we 100% recommended for anyone looking at staying here. We ate at the Safari, Hi K7945XNlucyt, Thanks for the 4* Star Review! Beautiful view outside the restaurant. Merlin Attractions Operations Limited. Dear passenger515056564811 Thank you for your 5 star review I am so pleased that you had an enjoyable stay and that you have recognised both Dan and Emma! I believe that a water dispenser is available at breakfast due to it being an option on the juice machines but its a fair point that these are not available in the evening- I thank you for this and I have passed this onto our cratering team for action. The restaurant staff were very friendly and accommodating. susan mcdonald attorney zanesville; scrub top pattern spotlight Open menu. It's great to hear that you made full use of all the fab facilities we have on offer for our guests such as Tea and Coffee and the mini Fridge that is in all our rooms. We thank you for awarding us a 5 star, it really does mean a lot. more. Then after settling in we wandered to the pool to be told there were no available slots for the rest of the day, pre booking was clearly essential and never was this flagged to us. Thanks for the mention about Mike, I will make sure he is recognised. Due to the Hotel being fully boked we are unable to move you and we of course apologise. We do hope you do choose to stay with us again in the future. Dorset. Check in was smooth using the self check in kiosks. Definitely we'll come back. I was then searching for my room having been given instructions from a member of staff I had come across in the corridors. CHESSINGTON AZTECA HOTEL (Surrey) - Tripadvisor Merlin Attractions Operations Limited. No please or even a thank you offered after giving them way. Yes, guests often enjoy the park view available here. Within the theme park will you take on the KOBRA, our exciting spinning disc ride, or will you soar through Wild Woods on Vampire! Exemplary ! how to listen to jeff lewis live podcast - bbs-warnecke.de Beautiful view outside the restaurant. Are there opportunities to exercise at Chessington Azteca Hotel? did they ever find laci head fale com a gente. Sadly as relayed to you by our reception staff members- the room you booked was not a Wanyama view room and as such I can confirm that you did not pay an extra charge for a facility that you feel we were unable to deliver. Hi Graham-D-Murray Thanks for your 5 star review, i am really pleased that you enjoyed your stay and that our team aided to your positive experience. Wake up on the wild side with an incredible partial view over our African inspired Wanyama Reserve and Wanyama Village with Mischievous Monkeys and colourful birds before your very eyes - its the ultimate Hotel, with a Zoo! Sadly as relayed to you by our reception staff members- the room you booked was not a Wanyama view room and as such I can confirm that you did not pay an extra charge for a facility that you feel we were unable to deliver. thanks you all chessington team very good ASHMITA. This I found to be more in line with what I would expect. Top room amenities include air conditioning, a flat screen TV, and a desk. Nouvelle-Aquitaine, Narbonne, I will definitely stay away from this place going forward. Hi can anyone tell me what's in the safe ? Thanks Great hotel and a lovely little treat for the young ones in our family. Would highly recommend a visit! Are there any historical sites close to Chessington Azteca Hotel? Perfect for family breaks, our Aztec theming stretches beyond your imagination, with our Discovery rooms, and Monkey Temple rooms to name a few. mile for his guests and thats the kind of person or staff needed in the hospitality industry ! Registered Office: Link House. I am so pleased to learn that you had an enjoyable stay and that we have maintained the standards that you experienced on your first visit. Jump next door in to our Savannah Splash & Gym leisure club, designed for all ages or head downstairs and grab a bite to eat in the fantastic Temple Bar & Buffet Restaurant. Hope to see you again soon Best wishes Kevin, We have a lovely stay at the Azteca hotel! Conveniently located restaurants include Beefeater, Zafari Bar & Grill, and Barwell Cafe. Definitely give it a try, Dear 811frankier Thanks for your 5 star review, I am so pleased to read that you had a lovely stay. Which room amenities are available at Chessington Azteca Hotel? Chocolaterie Zugmeyer 5 Place du Grsivaudan, Saint-Ismier, ara 38330 . Really disappointed with the start today. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. There are more places to choose from in the, Frequently Asked Questions about Chessington Azteca Hotel. They dont deserve 1 point. BH15 1LD. All staff were so welcoming and friendly but the young lady charlotte, who we had take care of us for our sunday breakfast was incredible! Just swimming pool toilet need to do more cleaning plus hotel shampoo and body wash is useless as Dear 686rameshj Thank you for your 5 star review regarding your recent visit to our Azteca Hotel. how to make cheddars restaurant ranch dressing-shootings in south dallasshootings in south dallas Vous pouvez tre le premier! Within the theme park will you take on the KOBRA, our exciting spinning disc ride, or will you soar through Wild Woods on Vampire! Thanks for your kind comments about Ferdi it's great that you have passed on the positive recognition. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We just come back from a weekend adventures from chessington and oh boy , we really had a good time, it was full of fun, we thoroughly enjoyed it , we stayed at Azteca hotel which we never tried before and the hotel was what we needed for a weekend rest and to unwind ourselves as a family , the room we stayed was clean , fit for purpose , was facing the safari was a bonus , check in was spontaneously easy and quick , check out was easy Peasy , eat all you dinner was alright although it could do with more choices , eat all you can breakfast was sumptuous and enough, hotel staff was very helpful and I would personally thank and mentioned Dan from the swimming pool reception, just unbelievably accommodating and understandable person , not too much to trouble ,he will do extra. I am so pleased to learn that you had an enjoyable stay and that we have maintained the standards that you experienced on your first visit. This is the version of our website addressed to speakers of English in the United States. Is parking available at Chessington Azteca Hotel? In the spirit of openness and honesty upon receipt of your trip advisor review I have discussed your feedback with our team who have spoken with you personally today. Sign up to receive our WILD email newsletters - and get great offers and discounts! I was just told the price label must be wrong- a real case of computer says no. Our team checks each review posted on the site disputed by our community as not meeting our. Take a walk on the wild side with Tigers, Lions and Gorillas in Trail of the Kings, journey to Wanyama Village & Reserve to watch our Zebras, Giraffes and Antelopes roam or go underwater at our SEALIFE Centre! Our guests praise the breakfast and the helpful staff in . We just come back from a weekend adventures from chessington and oh boy , we really had a good time, it was full of fun, we thoroughly enjoyed it , we stayed at Azteca hotel which we never tried before and the hotel was what we needed for a weekend rest and to unwind ourselves as a family , the room we stayed was clean , fit for purpose , was facing the safari was a bonus , check in was spontaneously easy and quick , check out was easy Peasy , eat all you dinner was alright although it could do with more choices , eat all you can breakfast was sumptuous and enough, hotel staff was very helpful and I would personally thank and mentioned Dan from the swimming pool reception, just unbelievably accommodating and understandable person , not too much to trouble ,he will do extra. We booked the monkey temple room and the kids (5,7&12) found it great. We are sorry that our operational being cashless is disappointing and I can assure you this has been passed to our teams for consideration. Hire meaning you dont get to keep the towel or get your money back. Cloudflare Ray ID: 7c0bf63cefc3b80d Dan was thoughtful and gave us a glass of cold water whist we watched the twelve year olds splash in the water. Just unhelpful I. Checked in online & staff were very welcoming to help issue keys on arrival, via key collection screen. And secondly, the birthday package - 30 for x1 tiny balloon, a birthday card and a little teddy - absolute rip off! We had the best weekend!!! See more questions & answers about this hotel from the Tripadvisor community. I had paid for an extra days visit to the theme park and selected the room with a view. Hotel is lovely and the rooms are very clean! This I found to be more in line with what I would expect. Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast. But if you still want to swim please note that Dan is on site until 11:00pm and has said that he is more than willing to help arrange a swimming session for you tomorrow morning should you so wish- he has requested that if you pop to reception and ask for him he will assist you. how to listen to jeff lewis live podcast Mike in the Temple Restaurant, behind the bar, is lovely and always has a smile on his face! Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Book Chessington Azteca Hotel, Chessington on Tripadvisor: See 804 traveller reviews, 588 candid photos, and great deals for Chessington Azteca Hotel, ranked #1 of 3 hotels in Chessington and rated 4 of 5 at Tripadvisor. This is just the start. Basically I have paid for a room with the wrong view, paid for a room with access to the pool and not being able to use the pool. Complete chaos. The hotel room was ok too - basic but clean - just as expected. Which room amenities are available at Chessington Azteca Hotel? We can't wait to welcome you back again! Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. The look on her face when she saw the bunk bed room in our family room was priceless. Hope to see you again soon, Best wishes Kevin, Hotels with Complimentary Breakfast in Chessington, Hotels near Chessington World of Adventures Resort, Hotels near Chessington Equestrian Centre, Hotels near Richmond University - The American International University in London, Hotels near St George's University of London. Hope to see you again soon Best wishes Kevin, We have a lovely stay at the Azteca hotel! I will make sure Mike, Ruby and Julie are celebrated internally! Own or manage this property? I am aware that our hotel duty manager Dan explained this to you and I can assure you that if we had a room available he would have done his best to assist and move you. We challenged this and where given the towels for free. Not sure all rooms have this & was a nice surprise. When making a hotel booking guests are encouraged to book both swimming and meals and I am sorry you were not aware of this at the time. Literally could have purchased it all for under a tenner. Although we had the App, we still managed to get a, Hi JameshW5485OU, Thanks for the 5* Star Review! I was then searching for my room having been given instructions from a member of staff I had come across in the corridors. Room view wasnt great (133) as there was an extension blocking the animals :-(, Hi Mrs K Pritchard Thank you so much for the lovely 5 star review- Dan is an absolute legend within our team and we are so pleased to see that he is recognised. thanks you all chessington team very good ASHMITA. mile for his guests and thats the kind of person or staff needed in the hospitality industry ! Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We suggest that all our guest check-in online prior to their arrival so they can collect their keys from one of our Kiosks. I explained to them that the view of my room is not what I had asked or selected at the time of my booking. 2021 Azteca Hotel Tour! Tour of the Discovery Room at Chessington Hotel Are there any historical sites close to Chessington Azteca Hotel? we 100% recommended for anyone looking at staying here. Many travellers enjoy visiting Hampton Court Palace (6.1 km), The Homewood (4.9 km), and Whitehall Historic House (6.7 km). Click to reveal There are more places to choose from in the, Frequently Asked Questions about Chessington Azteca Hotel. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Mike in the Temple Restaurant, behind the bar, is lovely and always has a smile on his face! Webchessington vip silver package 22 Mar. Dorset. Jusqu' prsent, les critiques n'ont pas t ajoutes. Here at Chessington we pride ourselves on our quick Check-in process. Tour of the discovery room at the Azteca hotel Chessington in 2021. Hi 799riteshp Thank you for your review - Its obviously disappointing to read, and we are of course sorry that you feel that we have let you down. Many thanks Kevin, Very helpful and friendly service in the pool. I left the reception to collect my bags from the car and thought I might as well book in for the pool went to the pool to only be disappointed again as the pool was fully booked. In the spirit of openness and honesty upon receipt of your trip advisor review I have discussed your feedback with our team who have spoken with you personally today. Thank you for your positive comments about Charlotte- I shall make sure this is passed on so we can recognise her hard work! The food was delicious!!!. Great selection of food. We hope to see you again soon, Best wishes Kevin. Tv had most usual freeview channels & TV in kids bedroom area too. We are sorry that our operational being cashless is disappointing and I can assure you this has been passed to our teams for consideration. Couldnt fault the staff at the Savanna Splash Park especially Dan and Emma, they really looked after us. I was then searching for my room having been given instructions from a member of staff I had come across in the corridors. Arround 16:30 we have a meet and see we saw ginniepig which name is cabbage Patricia was assisting she was so good to explaining everything same as Arthur in safari team for half an hour we get a chance to walk around to see animals .Will definitely recommend. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Great hotel and a lovely little treat for the young ones in our family. I booked this trip for my 4 year old who is fascinated with animals and at the time of booking I was asked what view I would like from the room? Explore our themed lands in the Chessington World of Adventures Resort just a few strides from the Hotel. Saint-Ismier Vacation Rentals & Homes - Auvergne-Rhne-Alpes, France best wishes Sophie. CHESSINGTON AZTECA HOTEL - Updated 2023 Prices & Reviews (Surrey) Yes, free parking and secured parking are available to guests. Find Out More Terms & Conditions apply and full details can be found here. I am so grateful that you have recognised our team members as well- thank you so much. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. This I found to be more in line with what I would expect.